FAQs

Why you can trust Singapore-dreambox.com ?
You can checkout on our store as guest, without register and leaving your personal information. When you pay for orders, no need to share any of your confidential financial details with us and you're protected by Paypal's strict guarantees .

Where is our store based?
We are in China,order will be dispatched from Shenzhen of China .

What is the currency on our store?
We accept USD and SGD. You can exchnage on the top of the page.

Can i self collect in Singapore or purchase by cash on delivery COD ?
We don't have shop in Singapore, you need to buy and pay on our store, it is safe for you. Just 4-5 business days to arrive.

Is it safe to pass through the customs ?
We delcare the packages as gift at low value like 20USD for each, no matter how many you buy, total value on invoide is much lower then 400SGD,no customs problem, no tax!

How can i be confined that the box can receive Starhub channels after they upgraded to Nagra 3 ?

Why the box need Internet to work?
In Starhub Nagra 3 encryption system, the keys change every 30s, and keys are different from each channels,so now all channels require a server to synchronize the keys from Starhub. Thus,the box need to connect to the server via Internet. With the key,each channels can watch like before as Nagra 2 time.

Should I pay subscription fee?
Building and maintaining a server should cost a great amount of money. So it’s reasonable to charge some acceptable fee. However, this fee could be reduced in future.

Is it a Internet streaming tv box?
The box should work with Sbtarhub TV cable, and Internet connection is needed to get the decrypted code from the server,most of data is still passing through Starhub cable. Normally it has little to do with your broadband speed, 4MB is enough.But we recommend you to pause your download and upload work on your PC in order to provide the box a smooth network so as to work well.

How do I install/set up the box?
Connect the box to St*rH*b SCV cable point and Internet (LAN cable or WIFI dongle), no need to auto search, as all channels are pre-configured and built-in, just press "OK" to see the channels list after power on.

What if there were missing local channels, or new channels recently launched by St*rH*b?
If some channels are missing or newly launched, go by MENU-Installation-Quick Search (scan model select "By Frequency"), input the frequency of those channels and click on "search". One may need to have the password to access into the Installation menu, as well as knowledge of the correct scan frequencies. Please consult the vendor.

Will the box be detected by Starhub ?
NO, it is just receiver, not sending any data out.

How should i do if the goods can not work ?
You will have to send it back to us in China for repair. Warranty is for product only, NOT include any other content like shipping or else.

What payment methods do Singapore-dreambox.com ?
We accept Payment Via, PayPal, (Bank Transfer, Western Union, Moneygram,please contact us for payment detail).
Note:After the payment, plese tell us your first name, last name, amount, currency, country and MTCN if you transfer by Bank Transfer, Western Union, Moneygram .

Why Singapore-dreambox.com DON't charges Paypal Fee when i place order ?
We take charge of Paypal fee in favor of buyer, the price with free shipping you see is the final amount you need to pay on our store. 

How much VAT will I get charged by Customs ?
We do our best to declare the package less than USD$50 and mark it as gift or multi-media player sample,normally no tax!

How long does shipping take ?
It usually takes 4-5 days, ar-off areas might be longer .

Why i get reply of no shipping when i call DHL/UPS/FedEx within 2 days after i get the tracking number ?
Usually,we will ship in 24 hours after order. It takes 1-2 day to transfer from our shipping company to international shipping company(DHL/UPS/FedEx) warehouse, and 0-24 hours for UPS/DHL/FedEx to pick it up. We will provide tracking number after 24 hours after ship,but the tracking info won't move on shipping site until it is picked up.

What kind of Warranty do you offer ?
We offer a 1 year warranty for all products .

How to contact Singapore-dreambox.com ?
Feel free to contact us via this page.